Return & Refund Policy

At Urbancartspk, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return and refund process.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The return request is made within [15 Working Days] of receiving your order.

• The item is unused, unworn, and in its original condition.

• All original packaging, tags, accessories, and manuals are included.

• Proof of purchase or order confirmation is provided.

Items that do not meet these requirements may not qualify for a return or refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Personalized or custom-made products

• Gift cards

• Clearance or final sale items

• Perishable goods

• Personal care, beauty, or hygiene products that have been opened or used

How to Start a Return

To request a return, please contact our customer support team at [support@urbancartspk.com] with your order number and the reason for your return. Our team will provide you with return instructions and the return shipping address.

Please do not send items back without prior approval.

Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, your refund will be processed to your original payment method within [15 Working Days].

Please note that your bank or payment provider may require additional time before the refund appears in your account.

Exchanges

If you received the wrong item, need a different size or color (where applicable), or wish to exchange an eligible product, please contact us at [support@urbancartspk.com]. We will gladly assist you with the exchange process, subject to product availability.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [2 Days] of delivery at [support@urbancartspk.com].

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the damaged or defective item and its packaging

We will review your claim and arrange a replacement, exchange, or full refund where appropriate.

Return Shipping Costs

• If the return is due to a damaged, defective, or incorrect item, Urbancartspk will cover the return shipping costs.

• If the return is for any other eligible reason, the customer is responsible for the return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us at:

Email: [support@urbancartspk.com]

Thank you for shopping with Urbancartspk. We appreciate your trust and are committed to providing a safe, reliable, and enjoyable shopping experience.